Customer Care

Orders

We at Ilyan Jewelry want you to have the best customer experience possible!

We ship items that are in-stock within 3-5 business days from the date of order. If an item is out of stock, we will contact you after receiving your order to discuss an expected delivery date.

Special order items such as custom ring sizes, engraved items and other customizations will take longer; again we will reach out to you to discuss the details and ensure the time frame is acceptable.  If the timing for your special order is not acceptable, we are happy to cancel the order.

Shipping

Ilyan Jewelry will ship to all continental US states, insured, for a fee of $25. We will send all items via UPS unless we specify otherwise. We will email you once your order ships with tracking information and an estimated delivery date.

All orders over $500 will require a signature upon delivery. 

If you require international delivery, the cost will be calculated on a case by case basis and you also will be responsible for any related import duties, fees and or taxes.

Returns & Exchanges

Ilyan Jewelry wants you to LOVE your purchase and permits the exchange of non-special order items within seven days from the date of delivery; excluding the cost of shipping. The item can be exchanged for another item of equal or greater value, or a merchandise credit will be issued toward your next purchase.  We will refund the cost of shipping if we have sent an item in error.

All returned merchandise must be unused and unworn, with tags attached in the original packaging.  You will be responsible for the shipping cost and to protect our jewelry and your return package, we will issue you a Return Label to make sure each package is insured properly for its value.  The Return Label will provide for a return to our showroom at:

510 W. Lancaster Ave. | Haverford, PA 19041

We will inspect items returned for exchange before accepting and if there is an issue we will contact you.  Returned items showing signs of wear, resizing, or damage in any way cannot be accepted and will be returned to you (at your expense).

Custom and Special Orders; Non-Jewelry and Accessory Items

Please note once a custom or special order has been placed this item becomes a FINAL SALE. This includes any item that requires customization such as engraving (including initials and lettering), birthstones, shortening/lengthening, and any customization of ring sizes.  All non-jewelry accessory items are also FINAL SALE. Due to their sized nature, ring purchases are considered custom, and thus are FINAL SALE. 

Sales Tax

All orders shipped within the state of Pennsylvania will be charged the tax rate of 6%. All orders shipped outside the state of Pennsylvania will be taxed accordingly.

Privacy Policy

Ilyan Jewelry respects your privacy, and we will never sell or distribute any customer information. Any information provided will be used solely for Ilyan Jewelry purposes